Policies

Before making your reservation, we encourage you to review our policies and guidelines. Understanding these details helps ensure a smooth, enjoyable experience for everyone. We’re happy to answer any questions you may have along the way.

Important Info Before YOu Book

Resort Policies & Guidelines

OUR POLICIES 

The Phantom Canyon Resort is an exclusive property where every guest reservation is both important and special to us. If your travel plans change and you must cancel your reservation, please call us at least 30 days prior to your arrival date to cancel your reservation.

Cancellations prior to 30 days of the arrival will entitle you to a refund of the deposit less a $25 processing fee. Failure to cancel prior to 30 days will necessitate a charge for the full booking.

Rates/policies are subject to change and vary during high impact periods and special requests.

Check-in: 3:00 PM - 6:00 PM.

All efforts will be made to have your vacation home cleaned and ready by your check-in time, but at times we cannot guarantee the exact time of occupancy due to unforeseen circumstances. Please do not arrive before the check in time. If arriving outside of check-in times, please call to make arrangements.

Check-out: 11:00 AM.

Check-out time must be met to allow cleaning to be completed for the next guest(s). Guests that occupy the property beyond 11:00 AM without prior approval will be

charged a late check-out fee equivalent to $50.00 for each hour of occupancy beyond

the checkout time.

Absolutely No Smoking inside; however designated outdoor smoking areas are available.

No Pets.